Frequently Asked Questions

 

What are you business hours?

We are open Monday-Friday from 8 am to 5 pm and Saturday by appointment only.

 

Do I need to obtain an estimate(s) first?

No, you can get as many estimates as you want, but it is not necessary. In most cases, your vehicle will require some disassembly of damaged parts to provide an accurate estimate of your vehicles damage. Driving from shop to shop gathering estimates is an unnecessary waste of your time since we are only able to estimate the visible damage. You should choose the shop of your choice and inform the insurance company. Choose a shop based on its reputation and its ability to repair your vehicle. Then leave your car for them to work with your insurance company, as well as perform any required disassembly to produce a complete estimate.

 

Do I have to take my vehicle where my insurance company refers me to?

No, absolutely not! It’s Your Car, It’s Your Choice! 

Your insurance company may provide you with a list of their recommended repair facilities or even suggest you take your vehicle to their preferred shop. But, your insurance company has no right to tell you where to get your vehicle repaired. We will work on your behalf with any insurance company to be sure that your vehicle is repaired correctly.

 

 

What should I look for when choosing a repair facility?

 

Referrals from other satisfied customers or insurance companies. Word of month is the best referral!

 

What information should I bring to the shop?

Bring your insurance company claim number and the name of the contact person. We will take it from there.

 

Where do I get a claim number?

Claim numbers are issued by insurance company at the time you report your accident. just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

 

Do I have to pay a deductible?

If the claim is under your insurance policy, your insurance company will pay the claim over the amount of your deductible written in your policy . If the other party is at fault, your insurance company should try to pursue reimbursement  of you deductible through that other party. If you aren’t sure about your deductible, you can call your agent or claims handler and they can tell you whether it will be your responsibility.

 

When do I pay my deductible?

If I owe a deductible, you will pay us when you pick up your vehicle after the repair.

 

What forms of payment do you accept?

We accept Master Card, Visa, Discover, and insurance company checks

 

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

 

If my vehicles frame is damaged is it a total loss?

No. A car is a total loss only when the price of the repairs exceeds the insurance company’s determined value of your vehicle. Most cars today are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. if it is determined that  the frame section is bent beyond repair, that section can simply be replaced.

 

What does it mean if my vehicle is a total loss?

It means that it would not be cost effective to have the vehicle repaired due to the damages it sustained.

 

What happens when my vehicle is deemed a total loss?

The insurance company had their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The Specialist  will then contact you regarding the valuation. This should include the vehicle replacement cost tax and license fees. Your insurance company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at auction to a salvage yard.

 

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

 

After I pick up my vehicle, do I need to take any precautions with the new paint finish?

Yes, Follow these  few simple tips when caring for you new finish:

  •  Use cold water and mild detergent when washing
  • Wash in a shaded area
  • Wipe only with cloth that is damp or wt, not dry

Avoid:

  • Extreme temperatures
  • Commercial washes
  • Exposing to chemicals such as antifreeze or coolant